Received 10.02.2022, Revised 29.04.2022, Accepted 01.06.2022

Institutional aspects and digitalization of financial inclusion in the national economy

Kateryna Kraus, Nataliia Kraus, Galyna Pochenchuk

The article describes the process of formation and development of financial inclusion and examines the changes that occur as a result in various sectors and spheres of public life. Authors argue that inclusion plays an important role in the work of financial institutions today. The team of the article is of the opinion that financial inclusion should be disclosed in three main dimensions, namely: coverage (how easy to reach access points to financial services?), use (what is the frequency of use of services?), quality of financial services meets the needs?). The article argues that increasing the level of financial inclusion is an important factor in the development of various stakeholders, in particular for the state, regulators, consumers, financial service providers. Authors tried to reveal the content of national financial inclusion through the prism of eight basic principles of digital financial inclusion G 20, including the promotion of digital financial services as a priority for inclusive financial systems, including based on coordinated, monitored and evaluated national strategies and action plans. Research has argued that digital financial integration enables banks to reduce costs by reducing queues in bank halls, reducing paperwork, and reducing the cost of maintaining bank branches. Authors argue that the key to the formation of sustainable financial inclusion in the digitalization of the economy is the availability of financial services, i.e., the ability of the user to actually use the service through contact with a financial intermediary; financial literacy, i.e., the ability of the consumer to make an informed choice of financial service/product during the digitalization of the economy, fully understanding the benefits and risks of using it. The article examines the institutional aspects of financial inclusion and its elements that should be developed in the context of digitalization of economic relations. In particular, we are talking about the practical regulatory support of digital financial inclusion and the introduction of responsible digital financial practices; promoting the development of digital financial services as a priority for the development of inclusive financial systems, ensuring a balance of innovation and risks to achieve digital financial inclusion, simplification and implementation of joint digital customer identification for digital financial services; strengthening digital and financial literacy and awareness; expanding the ecosystem and infrastructure of digital functional services

financial inclusion; financial institutions; institutional aspects; national economy; financial technologies
18-28
Kraus, K., Kraus, N., & Pochenchuk, G. (2022). Institutional aspects and digitalization of financial inclusion in the national economy. Innovation and Sustainability, 2(2), 18-28. https://doi.org/10.31649/ins.2022.2.18.28

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